Privacy Policy
Effective: March 3, 2025
Last Updated: March 3, 2025
Welcome to Simplecheck, a digital health platform designed to simplify your health journey by securely managing and visualizing your lab results and health data.
Guiding Principles
Our mission is to provide the best health journey for you, your doctor, and related healthcare providers. To achieve that, data security and privacy are at the core of what we do. Simplecheck aims to give you control over your health data and empower users to make the most of their lab results.
Summary
- We collect personal, health, and usage data to provide and improve our Services and we limit the amount of personal data we collect.
- We use your data to deliver the Services, enhance user experience, and comply with legal obligations.
- Your personal and health data is shared with the healthcare provider or healthcare professionals that uploaded your data.
- We may share personal data with third-party services to tailor offers and improve our platform, but we never sell identifiable personal data.
- Health data may be shared and sold only if anonymized to third parties, de-identified or grouped and for research and development purposes only.
- You can always opt out of sharing your anonymyzed health information with third parties.
- You have rights to access, correct, delete, or share your data.
The Privacy Policy governs your use of our cloud-based platform and services. This Privacy Policy also outlines your rights to access, correct, or delete your data. PLEASE REVIEW THE PRIVACY POLICY VERY CAREFULLY BEFORE USING OUR SERVICES. We welcome any questions or concerns at support@simplecheck.ch before accepting the Privacy Policy. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the Privacy Policy. The Privacy Policy outlines how we collect, use, share, and protect your personal and health data, forming an essential part of your agreement with us. If you do not accept the Privacy Policy in their entirety, you must immediately cease using the Services.
Definitions
- Simplecheck,” “Simplecheck Analytics,” “We,” “Us,” “Our” refer to Simplecheck Analytics GmbH, a company registered in Switzerland, responsible for providing the Services”
- “Services” mean the cloud-based platform, content, features and any other offering provided by us, including but not limited to secure data storage, data sharing, and user tools for managing and visualizing health data, including lab results.
- “User,” “You,” “Your” refer to any individual or entity accessing or using the Services, including patients, healthcare providers, labs, or authorized representatives.
- "Personal Information" refers to any data that identifies or can be used to identify an individual, either alone or in combination with other information, collected or processed through the Services. This includes, but is not limited to, your name, email address, phone number, mailing address, date of birth, and any other identifiers or tracking provided during account creation or use of the Services.
- "Health Data" refers to any information related to an individual’s physical or mental health, including but not limited to diagnostic test outcomes, lab reports, lab visits, medical histories, treatment records, and personal health metrics, that is uploaded to, accessed via, or processed through the Services, and may be covered by separated Privacy Policy contracts.
- "Healthcare Data Contributor" refers to healthcare services or labs that supply your Health Data by uploading it to the Services for your use and management.
Information We Collect
- Personal Information we collect, use and may disclose:
| Personal Information (no Health Data) | Common Uses | Third Party Recipients With Whom We May Share Your Personal Information |
|---|---|---|
properties such as Name, email address, phone number, mailing address, address, geolocation, and professional information. | Identify users; personalize communications;manage accounts in CRM systems; Account creation; send notifications, health updates, or marketing via email systems; Verify identity; send SMS alerts (e.g., test results ready); customer support communication; Billing; verify user location; deliver physical reports or materials (if applicable); Confirm eligibility (18+); tailor health insights based on age; Provide and improve our Services; Monitor usage for security; Improve performance, develop and improve our App, Features or Services; track analytics; Ensure app compatibility; troubleshoot issues; personalize user experience | CRM providers; Email service provider; Payment processors; Cloud hosting providers |
Commercial Information such as purchase history, test or package preferences, transaction details | Personalize offers and recommendations; Process purchases of tests or packages; Analyze purchase trends to improve services; Manage billing and refunds | CRM providers, Email service provider |
Usage Data such as IP address, browser type, device identifiers, usage patterns. | Monitor usage for security; improve app performance; track analytics | Analytics providers; App Hosting Provider; CRM providers |
- Health Data we collect, use and may disclose or sell:
| Health Data | Common Uses | Third Party Recipients With Whom We May Share or Sell Health Data |
|---|---|---|
Diagnostic Test Results or Outcomes; Lab Reports; Medical History; Treatment Records; Personal Health Metrics such as date of birth, gender and height. | Data visualization, analytics; Deliver lab results to you; Improve diagnostic tools and accuracy; Report sharing, user insights; Provide access to official reports; Trend analysis, user profiling; Personalize health insights; Comply with legal obligations for data accuracy | Share with Healthcare Data Contributor that uploaded the Health Data; Share or sell anonymized data with research partners for development purposes (opt-out available).* *We may share or sell Health Data with third parties in anonymized form, and you can always opt out to do so via email to support@simplecheck.ch or via our website. |
How We Collect Information
We collect data:
- Directly from you: Via account creation, data uploads, or communications.
- Automatically: Through cookies, server logs, or other automated systems.
- From third parties: Like Healthcare Data Contributors with your consent or as legally permitted.
How We Use Information
Detailed information can be found in section Information We Collect, in summary we use your data to:
- Provide, maintain, and enhance the Services.
- Enable secure data sharing among authorized users (e.g., patients, providers).
- Generate data-driven insights to improve our systems and offers.
- Communicate with you about your account, and our Services.
- Communicate with you about offers, which you can opt out of.
- Use anonymized data for research and development, including commercial partnerships (opt-out available).
- Meet legal obligations (e.g., responding to authorities).
- Safeguard our systems’ security.
Data Sharing and Disclosure
- General Policy:
- We may share Personal Information (not Health Data) to improve and deliver our services and offers.
- We never sell it to third parties unless in anonymized form for Research and Development purposes only.
- You may opt to share your data with doctors or family via the platform.
- We only share Health Data in anonymized (de-identified, grouped) format, so that your identity is protected.
- The Healthcare Data Contributors that uploaded the data may have access to it.
- You may opt to share your data with doctors or family via the platform.
We share data with the following recipients:
- Service Providers: Third parties (e.g., cloud hosting, CRM, Mailing system, analytics, payment system)
- Authorized Parties: Healthcare providers or labs (including Healthcare Data Contributors) you permit to access your data.
- Data Controler: The healthcare service that uploaded your data.
- Legal Authorities: When required by law or to protect our rights.
Data Security
We protect your data with:
- Encryption (e.g., AES-256) for data at rest and in transit.
- Access controls.
- Role-based access controls
- Regular security audits.
We are constantly working to bring the latest security measures to our systems, but no system is fully secure, so we cannot guarantee absolute protection. Keep your credentials confidential.
Your Rights and Choices
You can:
- Access: Request your data copy.
- Correct: Fix inaccuracies, unless the data was transmitted to us by a third party. In that case, you must contact the third party for correction.
- Delete: Request data removal (subject to legal retention rules).
- Restrict: Limit processing of certain health data that is used for commercial purposes or promotional material.
- Portability: Get your data in a usable format.
Exercise these rights via account settings or email us at support@simplecheck.ch or via our website.
International Data Transfers
- Personal information
- Personal information is stored in Europe or Switzerland.
- Health Data
- Upload performed by a Healthcare Data Contributor: These data are stored in the country of origin of the health data.
- Upload performed by you: In these cases, the data is stored in the residency location you selected at the time of account creation.
We remind you that the laws of each country or region may vary.
Data Retention
We retain your Personal Information and Health Data only for as long as necessary to provide the Services, enhance your user experience, and fulfill our legal obligations. This includes maintaining your account, processing Lab Results, and complying with healthcare and data protection regulations (e.g., GDPR, Swiss FADP).
Anonymized, de-identified, or grouped Health Data may be retained indefinitely for research and development purposes, unless you opt out of collection by contacting support@simplecheck.ch.
We delete identifiable data within 30 days of account termination, unless legal requirements mandate longer retention (e.g., for audit or compliance purposes), after which only anonymized data may persist for statistical or improvement purposes.
Children's Privacy
Our Services are not for those under 18. We do not knowingly collect minors’ data and will delete it if discovered. If you suspect minor data collection, email support@simplecheck.ch for deletion.
Data Protection Officer
We are committed to protecting your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the Swiss Federal Act on Data Protection (FADP), and any other applicable local or regional regulation. To ensure this, we have appointed a Data Protection Officer (DPO) to oversee our data privacy practices and serve as your point of contact for privacy-related matters.
- Role: The DPO is responsible for monitoring compliance with data protection laws, providing advice to our organization, and acting as a liaison with data protection authorities.
- Contact Information: You may reach our Data Protection Officer at the email mauro.masiero@simplecheck.ch
Changes to This Policy
We may update this policy, in that case we will post a new version on this website and communicate by other appropriate means. Continued use after updates means you accept them.
Acknowledgment
Using our Services means you have read, understood, and agreed to the Privacy Policy. If not, stop using them now.
Simplecheck Analytics GmbH